Privacy Policy

This Privacy Policy describes how www.fifteentwenty.us (“we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit or make a purchase on our website, create an account, subscribe to marketing communications, or otherwise interact with us.

1. Information We Collect

We may collect information about you when you interact with our website in the following situations:

  • When you access or browse the website;
  • When you place an order or create an account;
  • When you join a mailing list, participate in promotions, contests, or surveys;
  • When you contact us by email, phone, or through other communication channels.

We collect both personally identifiable information and non-personally identifiable information. Personally identifiable information may include your name, email address, mailing address, phone number, and payment details provided during purchase. Non-personally identifiable information may include your IP address, browser type, operating system, website usage patterns, and other technical data.

2. How We Use Information

We use the information we collect for purposes including but not limited to:

  • Processing and fulfilling your orders and managing your account;
  • Communicating with you regarding orders, updates, promotions, and customer support;
  • Personalizing your shopping experience and improving the website;
  • Delivering relevant marketing offers and communications;
  • Analyzing trends, site performance, and customer behavior to enhance our services.

3. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your use of the website, remember your preferences, and support features such as login sessions and shopping cart functionality. Cookies may also be used by advertising partners to deliver relevant ads based on your interactions with the site.

You may control or disable cookies through your browser settings. If you refuse cookies, certain features of the website may not function properly and your user experience may be affected.

4. Information Sharing

We may share your personal information with trusted third parties that help us operate our website and provide services, including:

  • Payment processors and financial institutions;
  • Shipping and fulfillment partners;
  • Email service providers and marketing partners;
  • Analytics and advertising partners;
  • Other service providers who support our business functions.

We may also share personal information when required by law, to enforce our policies, to protect our rights or the rights of others, or in connection with a sale, merger, or transfer of assets. If you prefer that we not share your information with outside parties for marketing purposes, you may contact us to opt out.

5. Marketing Communications

If you opt in to receive marketing communications, we may send you emails about promotions, new products, events, and other news. You may opt out of these communications at any time by following the unsubscribe instructions included in the email or by contacting us directly.

6. How We Protect Your Data

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Sensitive information, such as payment details, is transmitted securely and not stored on our servers.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices or content of those sites. If you provide personal information to a third-party site, it will be governed by that site’s privacy policy.

8. Your California Privacy Rights

California residents may have additional rights regarding the disclosure of their personal information for third-party direct marketing purposes. You may contact us to request details about the categories of information shared with third parties for their direct marketing. This right applies only to certain information sharing that is subject to applicable law.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that personal information about a child under 13 has been collected, please contact us so that we can take steps to remove such information.

10. Data Storage and Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to support business operations, including record keeping, fraud prevention, dispute resolution, and enforcement of agreements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the revised version will be posted on this page with a new effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@fifteentwenty.us